KSC Tech Briefing: Thursday, November 30, 2023

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Subject: Tech Briefing: To Know and Do - Thursday, November 30, 2023

This week’s Enterprise Technology & Services Tech Briefing contains new information, and reminders.

Introducing Your Workday Change Liaison Network
To Know: We created the Workday Change Liaison Network to ensure all campuses have an on-campus contact to direct Workday feedback and questions. The Organizational Change and Training Team (OC&T) will connect with the Change Liaisons monthly to gather your feedback and help us gain insights into future training and communications topics. For more information, go here.
 
The role of the Change liaison is to:

  • Help support and foster communications within the campus.
  • Gather feedback from campus constituents and share it with the Workday Change Team.
  • Fill communications gaps and address questions to avoid grapevine information.

To Do:

Zoom to Teams Transition - Feedback Survey (Reminder)

To Know: To reduce costs, the University System of New Hampshire (USNH) is planning a transition from a multi-platform video conferencing environment - Zoom and Microsoft Teams - to a single offering, Microsoft Teams, for most use cases. We will solicit feedback to determine the requirements currently met by Zoom to ensure if and how Teams can meet those needs. We will confirm the scope of this transition early this winter to provide users with plenty of time to prepare for this transition, as our current Zoom contract expires in Summer ‘24.

To Do: You can use this form to provide feedback: https://forms.office.com/r/1wCfFJdQuG. The deadline to provide input is Friday, December 1.

Namecoach (Reminder)

To Know: Namecoach is a tool that allows users to record their name how they would prefer it pronounced and is available in Canvas and Outlook.

  • In Outlook, you can record your name, and others can listen to your name recording through your sent or received emails.  
  • In Canvas, faculty & students can listen to others’ recordings (less than 10 sec) to better understand pronunciation and provide a more inclusive environment. 

To Do:

Emergency Classroom Technology Response (Reminder)

To Know: Recently, ET&S received feedback from the campus community that resolution times for our classroom emergency requests are taking too long. Based on this feedback, the Help Desk is refining its process to resolve classroom technology support issues promptly during our regular business hours of 8 a.m. to 5 p.m.

To Do: Starting Monday, November 27, 2023, if you are an instructor in a USNH-controlled classroom with an urgent issue, please call the Help Desk at 603-358-2532 and press 1 when prompted. Doing so will route your call directly to an AV Classroom specialist on the campus. Please note that you should only use this option if an urgent issue impedes classroom instruction; if you have a routine maintenance issue or any other technology problem, please follow the voice prompts, and your call will be processed and answered in the order it is received.

USNH Systems Status Website (Reminder)

To Know: The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

To Do:

Adobe PDF Browser Editing No Longer Automatically Available Using OneDrive and SharePoint Online Starting December 4 (Reminder) 
To Know: On Monday, December 4, the Adobe Document Cloud PDF editing feature within the OneDrive and SharePoint web applications will no longer be automatically enabled as this feature interferes with how SharePoint opens read-only PDF documents. You can still edit and share documents using the desktop version of Adobe Acrobat and Adobe Creative Cloud (which contains Acrobat), which are available for all institutionally managed computers. 

To Do: To continue editing Adobe PDFs, download and install Adobe Acrobat. You can then still share the PDF using OneDrive or SharePoint.  

How to Get Tech Support   
The Enterprise Technology Help Desk   
http://www.usnh.edu/it/need-it-help  


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