Subject: Tech Briefing: To Know and Do – Wednesday, August 16, 2023
This week’s Enterprise Technology & Services (ET&S) Tech Briefing contains new information, reminders, and training information.
How to get Technology Help
To Know: As the Help Desk prepares to support our students, staff, and faculty return to campus, please review some important reminders about how to get IT Help.
- Extended Help Desk hours for in-person support for move-in weekend and the first week of classes can be found here: https://td.usnh.edu/TDClient/60/Portal/KB/ArticleDet?ID=4547#holiday_hours
- Beginning Tuesday, September 5, in-person Help Desk support will revert to our regular hours at the Technology Help Desk in Dimond Library, Main Level, Room 341.
- Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Telephone and Ticket Support is always available 24/7/365 via the Help Desk Client Portal: https://www.usnh.edu/it/need-it-help or by calling 603-862-4242.
- When calling the Help Desk, please listen carefully to the voice prompts as our menu has changed and may change periodically as the support environment changes. For Back-to-School 2023, the options are as follows:
- Press 1 if you are an instructor with an emergency with AV equipment in the classroom.
- Press 2 to be transferred to an Account Specialist - if you require help resetting your password or are an incoming student or new employee who needs help activating your account.
- Press 3 to speak to the next available Technician.
To Do: Need technology help? Find self-help options in our Technology Knowledge Base or reach out to the Help Desk at https://www.usnh.edu/it/need-it-help
USNH VPN Migration: from PulseSecure to GlobalProtect
To Know: On September 1, 2023, the new USNH VPN solution, GlobalProtect, will be available for all USNH users. The GlobalProtect VPN allows access to critical resources and a seamless user experience.
Users can begin using GlobalProtect on September 1 for the enhanced user experience; PulseSecure will also remain available for the short term.
To Do: For enterprise-managed devices, ET&S will push GlobalProtect to your computer automatically on September 1. Click here for instructions on how to connect. For personal devices, you must download and install GlobalProtect on your device. Please click here for installation and migration information and information on the future de-provisioning of the PulseSecure VPN.
Gradescope
To Know: UNH has a Gradescope license available in Canvas for instructors. Instructors can use Gradescope to seamlessly administer and grade all assessments, whether online or in-class. Save time grading and get a clear picture of how students are doing Gradescope supports online assignments where no paper is required, paper-based assignments, assignments combining online and paper-based approaches, and programming assignments.
To Do:
Find out how to get started with Gradescope in our Knowledge Base Article: Canvas (myCourses): Collect and Grade your assignments with Gradescope
Reminders: In Case You Missed It
Canvas Gradebook Filter & Design Updates
To Know: Starting Thursday, August 10, 2023, Gradebook has a new design and an enhanced filter. This update provides instructors with a more efficient and intuitive way to organize and sort their Gradebooks but will not impact any existing grades. Gradebook moved features previously found on the left View list to the settings in the cog wheel. The enhanced Gradebook filter allows for customizing filters and saving them for reuse.
To Do: To learn more, read our Knowledge Base article Canvas: New Gradebook appearance and new enhanced filter
iClicker Cloud UNH Launch
To Know: iClicker Cloud is launching across UNH for the Fall 2023 semester and iClicker Classic will no longer be supported.
Faculty across UNH successfully piloted iClicker Cloud, the web-based version of the iClicker software last year and all faculty should begin using it this fall. Our knowledge base article, iClicker: Differences between iClicker Classic and iClicker Cloud outlines the major differences between the two applications.
To Do: If you are a faculty currently using iClicker, sign up for an iClicker Classic to iClicker Cloud transition training to learn more about using iClicker Cloud. Visit the LD&T Training Calendar and sign up for a training session. You can also read our knowledge base articles for Faculty and Students.
New Login Method for USNH Applications
To Know: As a reminder, as of Tuesday, August 1, most USNH applications now require students, faculty, and staff to log in with their Fully Qualified Username, which comprises your username followed by @usnh.edu.
Please note: your campus email address remains the same.
This unique identifier plus Microsoft Multi-Factor Authentication (MFA, which you already use) will authenticate your access to many services, regardless of campus affiliation.
To Do: If you experience trouble logging in with your Fully Qualified Username, please Clear the Cache on your web browser.
Training Opportunities
ET&S Learning Design and Technology (LDT) and our vendor partners host training and office hours. Register for upcoming sessions through the links in this announcement. We look forward to continuing to offer in-person and virtual sessions this semester.
iClicker Classic to iClicker Cloud Transition | Register
Thurs., August 17, 9-10:00 a.m. Dimond Library Room 521 or Via Zoom
Mon., August 21, 1:30-2:30 p.m. (online only) Via Zoom
This session is for faculty experienced in using iClicker Classic and transitioning to iClicker Cloud.
Microsoft: M365 Technical Office Hours
Thurs., August 17, 3-4:00 p.m. | Join this Session
Fri., August 18, 11:30 a.m. – 12:30 p.m. | Join this Session
Tues., August 22, 2-3:00 p.m. | Join this Session
Weds., August 23, 10-11:30 a.m. | Join this Session
This drop-in session is to ask questions and receive expert consultation on using M365 tools. No registration is required.
Microsoft: M365 in EDU Office Hours | Join this Session
Fri., August 18, 9-10:00 a.m.
This session is an open, drop-in time to ask questions and receive expert consultation for those seeking assistance or solutions using any M365 tools to improve or support student learning experiences. This is a drop-in session. No registration is required.
How to Get Tech Support
The Enterprise Technology Help Desk
http://www.usnh.edu/it/need-it-help
