KSC Tech Briefing: Wednesday, August 23, 2023

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This week’s Enterprise Technology & Services Tech Briefing has important start-of-semester information and a few reminders.

Quick Resources for New Faculty and Staff

In Case You Missed It (Reminders)

New Login Method for USNH Applications
To Know: As a reminder, as of Tuesday, August 1, most USNH applications now require students, faculty, and staff to log in with their Fully Qualified Username, which comprises your username followed by @usnh.edu.

Please note: your campus email address remains the same.

This unique identifier plus Microsoft Multi-Factor Authentication (MFA, which you already use) will authenticate your access to many services, regardless of campus affiliation. 

To Do: If you experience trouble logging in with your Fully Qualified Username, please Clear the Cache on your web browser.

New myKSC Portal

To Know: In spring 2023, KSC piloted a new portal to provide the campus community with a tailored, one-stop online resource accessible to all KSC students, faculty, and staff using a web browser or mobile device. ET&S migrated all current myKSC content and functionality to the new portal.

To Do: Make the new portal your home by visiting https://my.usnh.edu and signing in with your Fully Qualified Username and password. 

USNH VPN Migration: from PulseSecure to GlobalProtect

To Know: On September 1, 2023, the new USNH VPN solution, GlobalProtect, will be available for all USNH users. The GlobalProtect VPN allows access to critical resources and a seamless user experience.   

Users can begin using GlobalProtect on September 1 for the enhanced user experience; PulseSecure will also remain available for the short term. 

To Do: For enterprise-managed devices, ET&S will push GlobalProtect to your computer automatically on September 1. Click here for instructions on how to connect. For personal devices, you must download and install GlobalProtect on your device. Please click here for installation and migration information and information on the future de-provisioning of the PulseSecure VPN.

Canvas Gradebook Filter & Design Updates

To Know: Starting Thursday, August 10, 2023, Gradebook has a new design and an enhanced filter. This update provides instructors a more efficient and intuitive way to organize and sort their Gradebooks but will not impact any existing grades. Gradebook moved features previously found on the left View list to the settings in the cog wheel. The enhanced Gradebook filter allows for customizing filters and saving them to reuse. 

To Do: To learn more, read our Knowledge Base article Canvas: New Gradebook appearance and new enhanced filter

Classroom Technology Support 

Learning Space Technology (LST) wants to share six ways to get help using classroom audiovisual technology.  

  1. Call the Enterprise Technology Help Desk at 603-358-2532. 
  2. There are generally three types of tech packages in classrooms. Know the capabilities in your classroom 
  3. Review the instructions before you teach:
    Type I classrooms
    Type II classrooms
    Type III classrooms
  4. Request Support or report a problem in the classroom. 
  5. Don’t see what you need? Reserve additional classroom technology and portable equipment. Reserve your equipment for pickup  
  6. Book time with a technician to visit your classroom for a short training session:  

https://outlook.office.com/bookings/calendar?src=bwm 

Also, please note: If your laptop has a USB-C connector and not HDMI, you must purchase an adapter. LST recommends an Anker Hub Adapter, a 5-in-1 Adapter.  

How to get Technology Help

To Know: As the Help Desk prepares to support our students, staff, and faculty return to campus, please review some important reminders about how to get IT Help.

  • Beginning Tuesday, September 5, in-person Help Desk support will revert to our regular hours at the Technology Help Desk in Elliot Hall, Room 243.
    • Monday – Friday, 8:00 a.m. – 5:00 p.m.
  • Telephone and Ticket Support is always available 24/7/365 via the Help Desk Client Portal:https://www.usnh.edu/it/need-it-help or by calling 603-358-2532.
  • When calling the Help Desk, please listen carefully to the voice prompts as our menu has changed and may change periodically as the support environment changes.  For Back-to-School 2023, the options are as follows:
    • Press 1 if you are an instructor with an emergency with AV equipment in the classroom.
    • Press 2 to be transferred to an Account Specialist - if you require help resetting your password or are an incoming student or new employee who needs help activating your account.
    • Press 3 to speak to the next available Technician 

To Do: Need technology help?  Find self-help options in our Technology Knowledge Base or reach out to the Help Desk at https://www.usnh.edu/it/need-it-help  

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