UNH Tech Briefing: To Know and Do - 09/01/22

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Strategic Communications

This week’s Enterprise Technology & Services (ET&S) Tech Briefing contains new information, training opportunities, a few reminders, and upcoming projects.

Google Docs Phishing Alert

To Know: Over the last week, the Enterprise Technology & Services (ET&S) Cybersecurity team detected and removed over 600 fake shared Google documents phishing messages. These messages claim to be from the IT Help Desk and are addressed to specific departments.

Please note: the ET&S Help Desk will never share documents on behalf of other departments and will never send messages from a non-USNH/Gmail account.

To Do: For details on the message and remediation steps if you clicked on this message, go to https://www.usnh.edu/it/blog/2022/08/google-docs-phishing-alert.

Classroom Technology Support for Fall Term

To Know: ET&S Learning Space Technology provides classroom technology support for USNH employees over the phone and if necessary, in person.

To Do:

If you need assistance with classroom technology or are experiencing issues using this technology, please use the phone number below that corresponds with your campus. A student technician will troubleshoot the issue with you over the phone and if necessary, will be dispatched to your classroom.

  • UNH: 603-862-2467
  • UNH-Manchester: 603-641-4357
  • UNH Law: 603-513-5127

We also assembled these guides:

Faculty & Staff Training

To Know: ET&S offers free training courses for faculty and staff, which are especially helpful for the hybrid work environment and the classroom alike. These courses include Microsoft Office Hours, Canvas, Zoom, and virtual office hours. All upcoming training opportunities, including virtual and in-person office hours sessions, can be found on our training calendar.

To Do: Register today. Click here.

Reminders

  • USNH 2022 Virtual Lean Summit - The University System of New Hampshire and ET&S will host theUSNH 2022 Virtual Lean Summit on Friday, September 23, from 9:00 a.m. to 4:30 p.m. This event is free to all USNH employees. Please enter the code “USNHLeanisback2022” when registering. The deadline for registration is this Sunday, 9/4. Click here for more info and to register.
  • Cybersecurity Fundamentals Training – ET&S Cybersecurity offers a free Cybersecurity Fundamentals course to all USNH employees. Contact us for more information or to schedule employee training.
  • USNH System Status Page - The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions. Click here to view the site and Subscribe to get service status email updates.
  • MyAccount Reminder – Register your account before your password expires. Follow these instructions to get started.

On the Radar – Coming Soon

To Know:  ET&S has the following projects and events coming this fall. In each instance, stay tuned for more details.

  • National Cybersecurity Awareness Month - Each October, USNH recognizes National Cyber Security Awareness Month by offering events and resources about information protection and data security risks.  Resources offered include good practices, tools, and solutions to identify and protect sensitive information.
  • VPN Change - This fall, the USNH VPN will move from Pulse Secure to Global Protect for a simplified user experience.
  • Campus Portal Project – ET&S is working to replace all existing USNH institutional portals with modern, customizable interfaces. Teams will be forming this fall with stakeholders from across each campus for a pilot of the new portals in Spring ‘23. 

How to Get Tech Support

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