KSC Tech Briefing: To Know and Do - 09/01/22

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This week’s Enterprise Technology & Services (ET&S) Tech Briefing contains new information, a few reminders, upcoming projects, and training opportunities.

Scheduled Maintenance: KSC Internet and Phones on Saturday, 9/10

To Know: On Saturday, September 10, between 4:00 and 8:00 a.m., the Enterprise Technology & Services (ET&S) Network Team will replace the KSC main campus router, which acts as the gateway for all network traffic to and from the internet. This work will occur when the campus network sees the least traffic. While ET&S strives to minimize service interruptions, this work may disrupt internet and phone service at KSC for the entire duration of the maintenance window. Please plan accordingly.

During the maintenance window, the campus safety phone line 603-358-2228 may experience service interruptions, but campus safety will still be reachable at 603-209-6929. In the event of an emergency, please dial 911.

To Do: No user action is required.

Google Docs Phishing Alert

To Know: Over the last week, the Enterprise Technology & Services (ET&S) Cybersecurity team detected and removed over 600 fake shared Google documents phishing messages. These messages claim to be from the IT Help Desk and are addressed to specific departments.
Please note: the ET&S Help Desk will never share documents on behalf of other departments and will never send messages from a non-USNH/Gmail account.

To Do: For details on the message and remediation steps if you clicked on this message, go to https://www.usnh.edu/it/blog/2022/08/google-docs-phishing-alert.

Classroom Technology Support for Fall Term

To Know: ET&S Learning Space Technology provides classroom technology support for USNH employees over the phone and if necessary, in person.

To Do:

If you need assistance with classroom technology or are experiencing issues using this technology, please use call 603-358-2532. A student technician will troubleshoot the issue with you over the phone and if necessary, will be dispatched to your classroom.

We also assembled these guides:

Reminders

  • USNH 2022 Virtual Lean Summit - The University System of New Hampshire and ET&S will host theUSNH 2022 Virtual Lean Summit on Friday, September 23, from 9:00 a.m. to 4:30 p.m. This event is free to all USNH employees. Please enter the code “USNHLeanisback2022” when registering. The deadline for registration is this Sunday, 9/4. Click here for more info and to register.
  • Cybersecurity Fundamentals Training – ET&S Cybersecurity offers a free Cybersecurity Fundamentals course to all USNH employees. Contact us for more information or to schedule employee training.
  • USNH System Status Page - The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions. Click here to view the site and Subscribe to get service status email updates.
  • MyAccount Reminder – Register your account before your password expires. Follow these instructions to get started.

On the Radar – Coming Soon

To Know:  ET&S has the following projects and events coming this fall. In each instance, stay tuned for more details.

  • National Cybersecurity Awareness Month - Each October, USNH recognizes National Cyber Security Awareness Month by offering events and resources about information protection and data security risks.  Resources offered include good practices, tools, and solutions to identify and protect sensitive information.
  • VPN Change - This fall, the USNH VPN will move from Pulse Secure to Global Protect for a simplified user experience.
  • Campus Portal Project – ET&S is working to replace all existing USNH institutional portals with modern, customizable interfaces. Teams will be forming this fall with stakeholders from across each campus for a pilot of the new portals in Spring ‘23.

How to Get Tech Support

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