Jessica Michelsen

IT Enterprise Computing

The focus on improving the process for the customer/end-user and for the people doing the process
The methods for identifying and laying out the current and future states
That it’s not too full of jargon – it feels more applied, more “common sense” than many of the other process improvement tools
That it provides an opportunity – and a structured way – to take a look at what we do, and why

USNH Lean