Jenny Masana

Black Belt

Quote

“A process cannot be understood by stopping it. Understanding must move with the flow of the process, must join it and flow with it.” Frank Herbert, Dune

Before we can Lean out a process, we have to understand it. To understand it, we have to move through it, and only then can we begin to improve it. Trust the process!

Projects

• GSC New Advisor Onboarding
• Dude, Where’s My Stuff? UNH IT Ordering Process, the start of the lifecycle
• Leaning Into the Future of the Center for Education Preparation

Skills

• Facilitation
• Proofreading and editing
• Appreciative advising
• Course development
• Adjunct online instruction
• Relational Coordination
• Lean thinking and methodology